CAPCAS

Cosmetic & Aesthetic Procedures; Complaints and Arbitration Services

A Comprehensive Solution for Better Patient-Provider Communication

In the dynamic world of Beauty and aesthetic healthcare, patient and client satisfaction is crucial.

We are thrilled to announce a new service that addresses dissatisfaction with beauty and cosmetic procedure providers, aiming to foster improved communication and align expectations with realistic outcomes.

Submission of Complaints

Clients can submit complaints through our platform. Providers must be members of our scheme to enable client access.(Although we do have a Direct access option which provides informal help to clients and patients directly, before they submit their complaints ) Our expert team reviews each complaint meticulously.

Mediation and Adjudication

Acting as neutral mediators, we facilitate constructive conversations between parties. Our adjudication process ensures fair resolutions when needed.

Expert Panel

In complex cases requiring medical or legal expertise, our expert panel is available to our members and their clients. Involvement in Tier 2 escalation incurs additional costs for providers, (to ensure that the experts are remunerated) but participation in the escalation process remains voluntary between parties

Communication Workshops

We offer workshops for both providers and clients to enhance understanding and communication about procedures and expectations.

We Help Build Bridges Not Walls

Services Provided

We have a variety of services to suit both providers and their clients and dependent on what level of Dispute resolution service you are looking for, we can meet your requirements with our flexible service options

01

Level 3 Complaints Submission

You will have already exhausted your in-house complaints procedure (as a provider) or you will be a patient or client of a beauty service that remains dissatisfied with your providers final response to your complaint

02

Mediation and Adjudication

This service is available as an alternative to litigation, for those who require a more bespoke 3rd party intervention Our experts act as middlemen/women ; facillitating constructive ways to help parties to find mutually acceptable solutions

03

Expert Panel

In complex cases requiring medical or legal expertise, CAPCAS offers an expert panel to provide unbiased and informed opinions.Our experts are reviewed regularly and will be made up of a panel of Healthcare and legal professionals who are actively practising in a clinical or professional legal role or in the same field of Healthcare or beauty that the subject provider trades in

04

Communication Workshops

Our members and subscribers will be able to access our regular courses and workshops (which often attract CPD points), where you can access resources and tools to help you with your business processes.We offer regular discounted/early access to certain AI applications which can improve your in house processes as well as tools that will aid you in topics such as Informed Consent . Aftercare Documentation and procedure /prevention and communication of Adverse events and so on.

05

CPD / Other Events

In partnership with our panel experts, we also offer ad-hoc events to keep you abreast of latest industry regulation and governance as well as specific legal framework changes that are relevant to your business.

Why Choose Us

Benefits for patients

Our caseworkers are highly experienced in dispute resolution within the beauty and aesthetic healthcare industry. They have worked with both providers and patients, giving them a strong understanding of various procedures. We help patients and clients understand expectations and develop realistic perspectives. We also offer patient workshops to empower them to confidently communicate their needs.

Benefits for providers

Membership enhances your company’s reputation by demonstrating your commitment to fair, inclusive, and cost-effective complaint resolution. Clearly communicating your participation builds stronger client/patient relationships and earns their respect. This commitment to quality service and transparent communication about handling dissatisfaction elevates your industry standing and attracts new clients.

What makes us different

What sets us apart is our unique experience working with both patients and providers, giving us true empathy for both sides. We believe in fair and ethical treatment throughout the dispute resolution process. Our structured, tiered service allows members to choose the level of support that fits their budget, company size, and the value of services involved. We offer affordable options tailored to the compensation sought. Unlike others, we cap our charges at each stage, providing clear quotes upfront. We’re also transparent about litigation costs and provide realistic assessments of patient success probability in medical negligence cases, based on legal panel advice.

As seen on:

What Our Clients Say

I found Karen really helpful in helping me to explain to my surgeon exactly what I wasn't happy with.She was able to turn my emotional gabble into a sensible dialect that helped me to negotiate a revision procedure

E.O -Wiltshire

My case was referred to Michael on the expert panel and everything was handled directly which reduced my stress levels immediately.My Doctor paid for the expert report and was happy to be guided by its' recommendations.I was really happy with the way in which my case was handled

C.M-Altrincham

I really felt like i just needed a helping hand in expressing what was bothering me in a way that the doctor would understand.I felt really listened to , and the report that was produced for my doctor , was written in a way that i could never have expressed myself, it really enlightened her as to how i was feeling.The whole process helped to save my relationship with my Doctor, so we were able to trust each other and continue working together

Charlotte- Wakefield

Become a Member Today

Please complete our booking form to enquire about becoming a member .If you are a client of a member provider, you can start the process by completing the contact form below